Academy of Management IN-PRESS

 JOURNALS AND PUBLICATIONS     ARTICLE RETRIEVAL     PUBLICATION SERVICES   

 

In-Press Main Menu
 IN-PRESS ARTICLES 

This section showcases articles that are In-Press with, or have recently been published in, the various Academy of Management publications. The articles contained within this site are not yet published, but have been accepted for future publication.

Current Academy of Management members, once logged into the site, will have the ability to download available PDF formatted articles. Note: Adobe Acrobat Reader is required to view these articles.

RSS Feed
What is RSS Feed?

 
 MEMBER LOGIN 
Last Name:
Password:
Forgot Password?
 
 SEARCH 
Title/Abstract:
Author:
Publication:
Search Tips     
 
   ARTICLE PREVIEW    
Issue: Volume 33, Number 2 April 2008
Title: CARRYING TOO HEAVY A LOAD? THE COMMUNICATION AND MISCOMMUNICATION OF EMOTION BY EMAIL
Authors: Kristin Byron
Abstract: Despite advice to avoid doing so, email senders intentionally and unintentionally communicate emotion. Email characteristics make miscommunication likely, and I argue that receivers often misinterpret work emails as more emotionally negative or neutral than intended. Drawing on the computer-mediated and nonverbal communication, emotion, and perception literature, I introduce a theoretical framework describing what factors make miscommunication most likely, how emotional miscommunication affects organizations, and how employees can improve the accuracy of emotional communication in emails.

 

Friday, July 30, 2010   
academy of management | p.o. box 3020 | briarcliff manor, new york 10510-8020 |  phone: (914) 923-2607 | fax: (914) 923-2615 | membership@aom.pace.edu