Title Index 2002

Academy of Management Executive
Volume 16

Achieving Service Success Through Relationships and Enhanced Encounters. Barbara A. Gutek, Markus Groth, and Bennett Cherry. (4): 132-144.

Addressing the Crisis in Confidence in Corporations: Root Causes, Victims, and Strategies for Reform. Thomas A. Kochan. (3): 139-141.

Adopting Imported Managerial Expertise in Developing Countries: The Brazilian Experience. Thomaz Wood Jr. and Miguel P. Caldas. (2): 18-32.

Aligning Service Strategy Through Super-Measure Management. Ivor Morgan and Jay Rao. (4): 121-131.

Are Your Customers Good Enough for Your Service Business? John Bateson. (4): 110-120.

Attributes of Excellence: The Importance of Doing. Les Misik. (1): 51-52.

Best-Practice Complaint Management. Robert Johnston and Sandy Mehra. (4): 145-154.

Bright Signal in a Dark Time. William C. Bogner. (1): 38-39.

Business Education's Role in the Crisis of Corporate Confidence. Dennis A. Gioia. (3): 142-144.

Can Organizational Empowerment Work in Multinational Settings? Alan W. Randolph and Marshall Sashkin. (1): 102-115.

Competitive Strategy: It's O.K. to Be Different. John W. Bachmann. (2): 61-65.

Corporate Challenge of Sustainable Development. Pratima Bansal. (2): 122-131.

Corporate Scandals: How Should Academy of Management Members Respond? An Introduction by Jean Bartunek. (3): 138.

Corporate Scandals: It's Time for Reflection in Business Schools. Paul S. Adler. (3): 148-149.

Cultivating a Global Mindset. Anil K. Gupta and Vijay Govindarajan. (1): 116-126.

Cultures That Support Product-Innovation Processes. Avan R. Jassawalla and Hemant C. Sashittal. (3): 42-54.

Darden Restaurants CEO Joe Lee on the Importance of Core Values: Integrity and Fairness. Interview by Robert C. Ford. (1): 31-37.

Driving Service Effectiveness Through Employee-Customer Linkages. S. Douglas Pugh, Joerg Dietz, Jack W. Wiley, and Scott M. Brooks. (4): 73-84.

Emotion in the Workplace: The New Challenge for Managers. Neal M. Ashkanasy and Catherine Daus. (1): 76-86.

Five Challenges to Virtual Team Success: Lessons from Sabre, Inc. Bradley L. Kirkman, Benson Rosen, Cristina B. Gibson, Paul E. Tesluk, and Simon O. McPherson. (3): 67-79.

Four Seasons Goes to Paris. Roger Hallowell, David Bowen, and Carin-Isabel Knoop. (4): 7-24.

Globalization and the Environment: Strategies for International Voluntary Environmental Initiatives. Petra Christmann and Glenn Taylor. (3): 121-135.

"Good Man in a Storm": An Interview with Tom West. Lawrence H. Peters. (4): 53-60.

Government and the Creation of the Celtic Tiger: Can Management Maintain the Momentum? Eleanor R. E. O'Higgins. (3): 104-120.

Horacio Lafer Piva, Chairperson of FIESP/CIESP, on Changes in the Brazilian Business Environment. Interview by Thomaz Wood, Jr. (2): 13-17.

Implementing Successful Self-Service Technologies. Mary Jo Bitner, Amy L. Ostrom, and Matthew L. Meuter. (4): 96-109.

In Search of Excellence: Its Importance and Effects. John Newstrom. (1): 53-56.

International Crisis of Confidence in Corporations. John Child. (3): 145-147.

Interview with Michael Porter. Interview by Nicholas Argyres and Anita M. McGahan. (2): 41-42.

Introduction: Michael Porter's Competitive Strategy. Interview by Nicholas Argyres and Anita M. McGahan. (2): 41-42.

Introduction: Tracy Kidder's The Soul of a New Machine. Lawrence H. Peters. (4): 44.

J. W. Marriott, Jr., on Growing the Legacy. Interview by Hal B. Gregersen and J. Stewart Black. (2): 33-40.

Joint Venture Dissolution as Corporate Divorce. Mike W. Peng and Oded Shenkar. (2): 92-105.

Leadership in Malaysia: Traditional Values, International Outlook. Jeffrey C. Kennedy. (3): 15-26.

Leadership Made in Germany: Low on Compassion, High on Performance. Felix C. Brodbeck, Michael Frese, and Mansour Javidan. Executive Commentary by Frank G. Kroll. (1): 16-30.

Lockheed Martin Board Chairman and CEO Vance Coffmann on Achieving Mission Success. Interview by Hal B. Gregersen and Jeffrey H. Dyer. (3): 31-41.

Long-Term Impact of Destructively Narcissistic Executives and Managers. Roy Lubit. (1): 127-138.

Managing Conflict: Third-Party Interventions for Managers. Laurie A. Broedling. (1): 139-155.

Mr. Christian Pierret, Secretary of State for Industry (1997-2002), on French Perspectives on Organizational Leadership and Management. Marc Deneire and Michael Segalla. (4): 25-30.

Mr. Jean Lavigne, President of Motorola France, on Investing in France. Michael Segalla. (4): 31-36.

National Economic Action Council Executive Director Dato' Mustapa Mohamed on Economic Growth and Investment in Malaysia. Interview by Jeffrey C. Kennedy. (3): 8-14.

New York Times Company President & CEO Russ Lewis on "A CEO's lot is not a happy one . . . ." Introduction by Jean M. Bartunek. (4): 37-42.

Organization Designs for R&D. Gerardine DeSanctis, Jeffrey T. Glass, and Ingrid Morris Ensing. (3): 55-66.

Porter's Added Value: High Indeed. Adam Brandenburger. (2): 58-60.

Positive Organizational Behavior: Developing and Managing Psychological Strengths. Fred Luthans. Executive Commentary by Allan H. Church. (1): 57-75.

Practical Retention Policy for the Practical Manager. Robert P. Steel, Rodger W. Griffeth, and Peter W. Hom. Executive Commentary by Daniel M. Lyons. (2): 149-164.

President Fernando Henrique Cardoso on a Decade of Social and Economic Change in Brazil. Interview by Miguel P. Caldas. (2): 8-12.

Pursuing Competitive Advantage Through Integrated Global Sourcing. Robert J. Trent and Robert M. Monczka. (2): 66-80.

Reel Women Rule: Lessons from Female TV Executives on Managing Work and Real Life. Ellen A. Ensher, Susan E. Murphy, and Sherry E. Sullivan. Executive Commentary by June E. K. Delano. (2): 106-121.

Responsibility: The New Business Imperative. Sandra Waddock, Charles Bodwell, and Samuel B. Graves. (2): 132-148.

Robert H. Waterman, Jr., on Being Smart and Lucky. Interview by William C. Bogner. (1): 45-50.

Seven Common Misconceptions about Human Resource Practices: Research Findings versus Practitioner Beliefs. Sara L. Rynes, Kenneth G. Brown, and Amy E. Colbert. (3): 92-103.

Siemens CEO Heinrich von Pierer on Cross-Border Acquisitions. Interview by Mansour Javidan. (1): 13-15.

Soul: A Book for "A Few Dozen Computer Scientists." Academic Commentary by Shannon Shipp. (4): 64-68.

Soulful Ramblings: An Interview with Tracy Kidder. Lawrence H. Peters. (4): 45-52.

Strategic Management: From Informed Conversation to Academic Discipline. Jay B. Barney. (2): 53-57.

Strategies for Responsible Restructuring. Wayne F. Cascio. (3): 80-91.

Suppose We Took Service Seriously? An Introduction to the Special Issue. David E. Bowen and Roger Hallowell. (4): 69-72.

Supranational Visionary and Building of Euroland: Former Chancellor Helmut Kohl on the Euro's Significance for Germany and Its Neighbors. Interview by Kai-Alexander Schlevogt. (1): 8-12.

Third-Party Interventions for Managers. Patrick Nugent. (1): 139-155.

Three Key Principles from Soul. Executive Commentary by William Bigler. (4): 61-63.

Thriving on the Knowledge of Outsiders: Tapping Organizational Social Capital. Vikas Anand, William Glick, and Charles Manz. (1): 87-101.

Tom Peters on the Real World of Business. Interview by William C. Bogner. (1): 40-44.

Trade-Offs in Managing Resources and Capabilities. Bing-Sheng Teng and Jeffrey L. Cummings. (2): 81-91.

Who's the Boss? Contending with Competing Expectations from Customers and Management. Kimberly Eddleston, Deborah L. Kidder, and Barrie E. Litzky. (4): 85-95.

YTL Corporation's CEO Tan Sri Dato' Francis Yeoh on Providing World-Class Products at Third-World Prices. Interview by Jeffrey C. Kennedy. (3): 27-30.